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Comments & Complaints

As a Practice the Doctors and staff strive to give our patients the best possible standard of care.

We value our patients comments and suggestions on the service we provide so please let us know your thoughts.

The Surgery has its own complaints procedure. If you have a reason to complain please contact our Complaints Officer

Mrs Janice Russell by telephoning 028 9443 2202.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0800 34 34 24

Email: ombudsman@ni-ombudsman.org.uk

Write: The Ombudsman, Freepost, BEL 1478, BELFAST, BT1 6BR.

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